Answering your questions

FAQs

Products

We prefer to use a best before date on Whistler products as this provides an accurate measure of freshness. Products that have reached a best before date are most likely fine for consumption although their quality will deteriorate after this time. A longer shelf life is dependent on storage conditions, where possible keep nuts in a cool, dark place to prolong their freshness.

For a high quality product we require nuts free from pests and disease which can be difficult with an organically grown product. Therefore Whistler nuts are not organically grown.

Whistler roasted and salted nuts are purchased in raw form from outside of NZ, processed in Auckland before being dispatched to our warehouse in Hawkes Bay.

Purchasing

Providing we have not packed and sent your order you will need to contact us directly to change or cancel your order.

Please reach out to us if you would like to become a Wholesale customer and we’ll get you set up with the correct permissions to view the site.

We serve both wholesale and retail customers. If you are a wholesale customer, please contact us so we can give you access to view wholesale pricing. You will need to log into the website with your credentials in order to get the correct prices.

If you are a retail individual, feel free to purchase from us!

Shipping

We aim to dispatch and deliver your order within 3 to 5 working days. Please allow extra time in peak seasonal periods or if you live in rural NZ.

Please note we will require payment on retail orders prior to dispatch.

Website

There is a known issue with Microsoft Edge and Internet Explorer when trying to click on main menu items and submenus. We suggest you either switch browsers or update your Microsoft browser to the newest version, which fixes the problem. If you use Windows 10, you can download it here.

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